I was recently working with our finance manager to purchase our holiday cards that would go out to our family, friends, supporters, and clients. During that process, we ordered online from TinyPrints. Next thing you know I found that we were placing orders for additional gifts and that our finance manager was telling other members of the staff to use this site as well for their personal/holiday cards. This peaked my interest because in the print industry, everyone is price competitive and the expectation of technology is either met in its entirety or not at all. In addition, after 5 years of business as a web focused firm, we've established a low amount of loyalty to any particular online printing company since these services are very transactional and we're also usually without a direct rep managing our account.